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Registered Trademarks

UP Your Service!®
UP Your Service!® College
Balloon with word “UP” inside is a registered trademark.®
Icon from “Criminal to Unbelievable!” is a registered trademark.®
Icon of “Explore, Agree, Deliver, Assure” is a registered trademark.®
Ron Kaufman®
Lift Me UP!®

Trademarks

Build a Superior Service Culture™

Build a Superior Service Mindset™

The 12 Building Blocks of Service Culture™

Course 100: Achieving Superior Service™
Program 101: Stepping Up!™
Program 102: Perception Points™
Program 103: The Big Picture™
Program 104: Uplifting Service Champions™

Course 200: Building Service Partnerships™
Program 201: Connect with Your Customers™
Program 202: Powerful Service Partners™
Program 203: The Cycle of Service Improvement™
Program 204: Closing the Loop™

Course 300: Increasing Customer Loyalty™
Program 301: Up the Loyalty Ladder™
Program 302: Superior Service Recovery™
Program 303: Handling Difficult Situations™
Program 304: Managing Customer Expectations™

The Six Levels of Service™
The Cycle of Service Improvement™
Up the Loyalty Ladder™
Bouncing Back with Service Recovery™
Clear, Kept Promises™

The Spirit of Service™
The Secrets of Superior Service™
Service Encounters of the Third Kind™
Partnership Power!™
Writing Back!™
Ron Kaufman Service Excellence Award™